As an individual, business, or community organisation in Australia, you can partner with Eastern Christian Welfare Australia (ECWA) to help someone in humanitarian need start a new life in our community through the Community Support Program (CSP). The CSP enables you to support applicants by providing financial assistance, job offers, and settlement support.
ECWA is an Approved Proposing Organisation (APO) committed to ensuring that both applicants and Australian supporters are fully informed of the arrangements they are entering into, including all financial costs, roles and responsibilities, and visa processing timeframes.
To ensure fairness and transparency, ECWA has a clear pricing structure consistent with the intentions of the Humanitarian Program. It is critical that all parties understand the full range of potential costs involved in the CSP process.
ECWA charges a maximum fee of $17,700 per application for its role as an APO (inclusive of GST and the Department of Home Affairs First Visa Applicant Charge). This fee covers the comprehensive services we provide to applicants and supporters as detailed below.
This fee covers the Department of Home Affairs First Visa Application Charge of $570 per application and the Department of Home Affair’s credit card surcharge in paying this fee.
There is also an additional Department of Home Affairs Second Visa Application Charge of $7,270 per application that is required to be paid upon request by the Department of Home Affairs, and prior to the CSP visa being issued.
Below is a breakdown of the costs that ECWA now charges is noted in the table at the end of this web page under the title "Case assessment and management process, and fee structure".
In addition to the APO fee, the Department of Home Affairs First Visa Application Charge of $570 per application and Department of Home Affairs Second Visa Application Charge of $7,270 per application, Australian Supporters and/or applicants must be prepared to cover all other costs associated with the visa application and settlement process.
These costs are paid directly to the relevant service providers and are not included in ECWA's APO fee.
The Department of Home Affairs requires that we disclose all costs that may be incurred, including, but not limited to, the following:
Medical Examinations: Australian visa medical examinations are required to protect the health and safety of the Australian community and to manage healthcare costs and access to services. These examinations help identify and manage potential public health risks, like infectious diseases, and ensure that visa applicants won't place an undue burden on Australia's healthcare system. Specialist Consultations may be required if the initial examination reveals a need for further investigation, specialist consultations and additional testing will incur extra charges. Pathology Tests might include tests for conditions like syphilis or hepatitis, and the cost will vary. The Australian Supporters and applicants will be responsible for fees relating to mandatory health checks, including any specialist consultations or tests required. Fees for medical examinations (including specialist consultation, diagnostic testing and treatment if necessary) to meet the health requirement can vary significantly from country to country. Please call us to be provided with the most updated costs of these costs in the country of usual residence of the applicants.
Biometrics Collection: Biometric information, specifically facial images and fingerprint scans are collected during the Australian visa application process to enhance national security and combat identity fraud. This process helps verify the applicant's identity, prevent fraud, and strengthen border security. The Australian Supporters and applicants will be responsible for fees for the collection of fingerprints and a photograph. Biometrics Collection costs can vary significantly from country to country. Please call us to be provided with the most updated costs of these costs in the country of usual residence of the applicants.
Interpreter Fees: The Australian Supporters and applicants will be responsible for fees for costs for an interpreter if required for interviews or other official processes.
Exit Permits: Overseas national Exit Permits are required for individuals who are not citizens of a country but need to leave that country, often when their visa or residency permit has expired or is no longer valid. The Australian Supporters and applicants will be responsible for fees or charge for exit permits and any fines for overstaying or illegal stay that must be paid to obtain exit permits to travel to Australia (if required). Exit Permits costs can vary significantly from country to country and also depends on the circumstances of each particular applicant.
DNA Testing: DNA testing is sometimes required for Australian visa or citizenship applications to verify biological relationships when other forms of evidence, like birth certificates, are insufficient or deemed unreliable. It helps confirm relationships like parent-child or siblings, which are crucial for family-based visas, partner visas, or citizenship by descent applications. The Australian Supporters and applicants will be responsible for fees for DNA testing for Australian visa applications. These costs vary depending on the testing provider, the number of people being tested. DNA testing costs can vary significantly from country to country. Please call us to be provided with the most updated costs of these costs in the country of usual residence of the applicants.
Travel to Australia: Costs for airfares and other travel expenses to the final settlement destination in Australia are the responsibility of the Australian Supporters and applicants. Please call us to be provided with the typical travel cost from the country of usual residence of the applicants to Australia.
Accommodation: Costs for securing accommodation for up to the first 12 months after arrival are the responsibility of the Australian Supporters and applicants. Please call us to be provided with the typical accommodation cost for the visa applicants in the Australian region which they are resettling.
Living Expenses: Costs to cover general living expenses for up to the first 12 months from arrival are the responsibility of the Australian Supporters and applicants. Please call us to be provided with the typical living cost for the visa applicants in the Australian region which they are resettling.
Settlement services: Settlement services are provided by the Eastern Christian Welfare Australia and will be provided for up to 12 months from arrival. The costs of these services are included in the APO fees. A further breakdown of the services offered are noted below.
Social Security Repayment: If a Community Support Program visa holder, who is part of an Assurance of Support arrangement, receives recoverable social security payments within the first 12 months of their arrival, the assurer is responsible for repaying the amount received. If multiple assurers are involved in the Assurance of Support arrangement, they are all equally liable for the debt. The Assurer is generally liable to repay those costs to Services Australia. The amount to be repaid is equivalent to the social security payments received by the visa holder during that period.
Identity, travel or employment-related documentation: Costs for identity, travel, and employment-related documents are primarily related to obtaining or verifying these documents are the responsibility of the Australian Supporters and applicants. Costs will vary depending on the applicant and their circumstances and their Australian employment. Please call us and we will provide you with an estimate of these costs.
Medical or other escort’s fee and expenses: Occasionally a Departure Health Check physical examination identifies a medical condition requiring treatment prior to travel, or a Departure Health Check examination may result in a recommendation that a client travel with a medical escort to ensure safe passage. Medical escorts accompany entrants with high medical needs to provide any medical assistance that is required during travel to Australia. Departmental officers at Post will advise the APO if a medical escort is required for the clients travel to Australia, and work with the APO to ensure suitable arrangements are in place ahead of travel to Australia. If a escort is required for the visa holder, the associated expenses (e.g., travel, accommodation, and potentially medical care) will need to be covered. Costs will vary depending on the applicant and their circumstances. Please call us and we will provide you with an estimate of these costs if an escort is required.
There is no standard time for processing a Community Support Program application and cannot be predicted. There is also no standard time for each step of the process.
It is not possible to predict how long a particular application will take. Processing time depends on factors that vary from applicant to applicant, as well as on processing offices’ workloads and conditions in the country applicants live in.
Only a certain number of visas are granted under the Community Support Program (CSP) every year.
Processing may take six years or longer. All applicants should expect lengthy processing times.
An update on the expected timeframe for the processing of the Community Support Program can be found on the Department of Home Affairs website, the link can be found here: https://immi.homeaffairs.gov.au/what-we-do/refugee-and-humanitarian-program/community-support-program/overview
Our goal is to assist refugees in resettling in Australia. We provide comprehensive support to both visa applicants and their Australian supporters throughout the entire CSP process.
ECWA provides the following dedicated services to prospective visa applicants:
ECWA is committed to ensuring that all parties, being the applicant, the Australian supporter, the Assurer, and ECWA as the APO, fully understand their respective roles and responsibilities regarding the financial, settlement, and support arrangements throughout the CSP process and its timeframes. Detailed discussions about these responsibilities will occur with all parties on these important refugee resettlement issues.
There is not additional fee for this service.
ECWA provides the following services and guidance to prospective Australian supporters (individuals, families, and businesses):
There are no additional fees for these services.
Under the Community Support Program (CSP), Eastern Christian Welfare Australia (ECWA) is responsible for arranging and providing comprehensive settlement services to every entrant for up to 12 months. Our commitment, as required by the Australian Government, is to provide a level of settlement support that ensures our clients achieve outcomes that are no less favourable than those provided to other humanitarian entrants under the government-funded Humanitarian Settlement Program (HSP).
Our services are structured around the HSP's outcomes-based framework, focusing on achieving key foundation and orientation outcomes that are the indicators of a successful first 12 months in Australia. Once a visa is issued, we contact the main applicant, and we commence the settlement process as follows.
There are no additional fees for these services.
ECWA’s settlement support model is built on three core components:
Comprehensive Case Management Plan (CMP):
Within one month of an entrant's arrival, ECWA develops a detailed and individualised CMP. This plan addresses the specific needs of each entrant and is consistent with the HSP outcomes-based framework.
Outcomes-Based Support:
We provide tailored settlement support identified in the CMP to ensure every entrant can achieve the required settlement outcomes. ECWA conducts a 3-day course where various organisations are invited to present and educate them in
Final Interview and Referral:
Towards the end of the initial 12-month settlement period, we conduct a final interview to assess if the settlement outcomes have been achieved. If further support is needed, ECWA ensures necessary referrals are made to appropriate service providers.
The following is a detailed outline of the settlement services ECWA provides, categorised under the core topics of the HSP framework.There are no additional fees for these services.
From time to time, Eastern Christian Welfare Australia has engaged Supporting Community Organisations to assist it in its obligations as an Approved Proposing Organisation. We will notify the Visa Applicant, any family of the Visa Applicant in Australia, the employer of the Applicant, the Assurer, any other Australian Supporters if an SCO will be working with you. Currently, Eastern Christian Welfare Australia has engaged Ani Aid Pty Limited as a Supporting Community Organisations.
An entrant is in secure and suitable accommodation and can navigate the housing market.
There are no additional fees for these services.
An entrant can use services to maintain their physical and mental health.
There are no additional fees for these services.
An entrant can manage their finances.
There are no additional fees for these services.
An entrant develops links with the local community while continuing cultural practices.
There are no additional fees for these services.
An entrant can safely use transport.
There are no additional fees for these services.
An entrant can access government services and other support for their family.
There are no additional fees for these services.
An entrant knows their legal rights and how to get legal help.
There are no additional fees for these services.
An entrant participates in English language learning.
There are no additional fees for these services.
An entrant can participate in education and training.
There are no additional fees for these services.
An entrant can engage with services to seek and apply for jobs.
There are no additional fees for these services.
Eastern Christian Welfare Australia Ltd's dispute resolution policy outlines the process for resolving disagreements related to our services. It aims to provide a clear and efficient way for our key stakeholders to address concerns and reach a resolution. The policy details the steps involved, and emphasizes a commitment to fairness and transparency. Please click on this link to access the POLICY.
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